Returns Policy

Can I return or exchange items I’ve purchased?
Yes, of course. All purchases are covered by a 30 day returns and exchanges policy.

Contact us for a Return Authorisation to arrange a return or exchange within 30 days of delivery. Items must be unworn/unused (besides having being tried on for fit) and in original saleable condition with packaging and labels intact. Shoes should only be tried on indoors to avoid scuffing the soles.

You will not pay for return postage if the item was received damaged, defective or the wrong item was sent. In other cases, you will need to pay for return postage.
When returning items for a refund, any delivery charges you paid with your original order are not refundable. If a discount voucher was used in the original order, the conditions of the voucher offer and the discount amount will be taken into account when calculating the amount due to be refunded for the returned item(s).

Do you provide warranty?
Yes, all items are covered by their respective manufacturer’s standard warranty. All warranty claims must be pre-arranged by contacting us for a Warranty Return Authorisation. It may be necessary to send photos of the defects for initial assessment.

Once we’ve given authorisation, please return the item to the address we specify. The item will be assessed by the manufacturer or their local representative and the decision as to whether the item is repaired or replaced under warranty is at their discretion.

What should I do if there’s a problem with my order?
Please call us on (08) 8234 2049 or email us at info@racketsandstrings.com.au so we can help you!